Teligent Case Study: Moving to Teams with Teligent Voice
An industrial manufacturing company was looking to replace their outdated on-premise phone system as well as make things as seamless as possible for employees using their current collaboration tool Microsoft Teams. Already happy using Teams for collaboration it made sense to explore Microsoft Teams Voice. The question became being a small business with limited IT resources how do they deploy (short term), and manage (long term) this solution? After speaking with TeligentIP they realized their environment can be deployed & managed by a seasoned Microsoft Certified staff, and the ability to customize the voice features they need without compromise via enterprise-class carrier services. Additionally important was the ability for full integration with Office 365 from Microsoft. The company liked what they saw but still wanted to explore several different hosted voice options to replace their current on-premise phone system.
Long term need becomes short term requirement
Fast forward 2 weeks and they were suddenly hit with setting up a new workplace environment due to COVID-19. Although designated as an essential business they didn’t want to risk employees working at their facility unless the job required it. Now moving to Microsoft Teams with Teligent Voice made more sense than ever. Replace the old on-premise phone system, and give remote employees what they need to work from home.
Teligent was able to move quickly to integrate voice capabilities into their work and application environment to deliver unified communications from virtually anywhere. Remote & office employees are now able to take advantage of all the collaboration tools they need, at the same time have more features and functionality than the on-premise phone system ever provided. Microsoft Teams will help you work smarter, wherever you are, and on any device!
With recent changes to the O365 license model it makes even more sense financially for small businesses to look at Microsoft Teams Voice.