SMS & Messaging

Teligent is Innovating the Way Businesses Communicate!

With the Teligent Interactive Solution, communicate the way your customers want to.

The Teligent Interactive Solution is a two-way texting cloud communications platform built to increase efficiency, improve customer relationships and speed up internal processes. Using the Teligent Interactive Solution, it allows businesses to interact with customers through text and picture messaging without disrupting their existing voice environment.

Teligent Interactive Solution allows you to enhance your texting strategy by replacing short codes with “real telephone numbers”. Instead of only offering a one-way text message, give your customers the ability to communicate via text in a two-way communication, using the same number that customers call in on. No longer are businesses limited to the one-way text appointment reminders, billing reminders or marketing messages, take advantage of texting as a full communications channel.

Today, messaging is more than just texting. Utilizing the same platform, Teligent is giving businesses the ability to add messaging to your communication channels whether its text message, e-mail or webChats.

Learn about more advanced features and functionality the Teligent Interactive Solution has to offer:

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SMS enable your MAIN business
line and get features like:

SMS & MMS

Send and receive text messages via your business lines. Don’t have voice services with us? That’s okay too! We can SMS enable most numbers so your business can take advantage of the Interactive Solution without disrupting your existing voice environment!

WEBCHAT

Simple scripts integrate webchat to a website. Then, Teligent® Interactive Solution allows agents to respond to SMS and webchats within the same platform.

EMAIL

Queue emails, webchat and text messages into the same platform. This allows employees to communicate with customers via many communication channels, all on the same web-based platform.

POWER NOTIFICATION

Power notiﬁcation allows businesses to send multiple messages to multiple recipients at the same time, with just a few clicks of the mouse.

QUEUE LOGIC

Similar to call center logic, the system routes messages (SMS, MMS, webChats & e-mails) based on pre-determined logics such as wait times, skill level, language, and more.

ADVANCED REPORTING

Every message is tracked, timestamped, and available to be downloaded in a .CSV ﬁle. Reports can be generated per agent, queue, or company wide with a multitude of sorting options.

API

Available API’s for 3rd party interactions. Easily automate messages or record updates using a pre-built API.

ARTIFICIAL INTELLIGENCE

Artiﬁcial Intelligence speeds up processes and allows contact centers to become more efficient than ever. Respond to messages with artiﬁcial intelligence and allow agents to spend more time providing excellent customer service.

INTELLIGENT RECOGNITION

The queue will try to assign messages to the same agent who has already worked with the client recently.

UNRESPONSIVE AGENTS / PULL BACK TIMERS

Messages won’t get lost. When an agent goes unresponsive, the message will be pulled from the agent and redirected into the queue for the next available agent.

REAL TIME MONITORING

Supervisors have access to a live dashboard to see agent status, how many texts or chats are waiting in queues, wait times, and more.

ESCALATION

Empower your agents with escalation capabilities. A message can be reassigned directly to a supervisor if an agent needs additional assistance.

OPT IN & OPT OUT COMPLIANCE

Stay TCPA compliant and easily allow for customers to opt-in or out without agent interaction.

PROVISIONING

Portals give administrators access to simpliﬁed provisioning management, and on-the-ﬂy changes.

SMS & Messaging