Teligent’s enhanced call center delivers innovative and extensive features that remarkably surpasses older legacy services. This allows businesses of all sizes to provide excellent customer service to their clients.
This Call Center Solution can be utilized as a stand-alone product or fully integrated with our Hosted Voice platform. Our enhanced call center solution simplifies service installation and speeds up service rollout, without the burden of complex customer premise equipment and related capital expenses.
- Improve Customer Service
Utilize integrated tools and reporting functionality to manage call center agents and call queues to improve call wait times.
- Create Virtual Call Centers
Establish a call center with a broadband connection without additional hardware or traditional phone lines.
- Offer 24x7x365 Customer Care
Follow the sun distribution offers calls to agents across multiple time zones.
- Manage Calls Effectively
Choose from a range of call distribution policies, including weighted call distribution and simultaneous ring.
- Call Queues
- Call Recording
- Barge In
- CRM Integrations
- Live Reporting and Historical Reporting
- SMS, MMS, webChat
TELIGENT CONTACT CENTER DIFFERENTIATORS
|REPORTING||Live and historical advanced reporting gives you insight into your contact center analytics.|
|CUSTOMIZABILITY||All contact centers have different needs. With Teligent, you can customize your contact center exactly how you would like to.|
|API ACCESS||API’s make integrations a breeze. Use a Teligent API to integrate your contact center into your CRM, billing system, and more!|
Get exclusive information, tips, and news from Teligent straight to your inbox!