Helpdesk management includes:

  • 24/7 support via phone, email, chat and remote control desktop
  • Desktop management for Windows and Mac
  • Incident management for all supported devices below
  • Proactive, routine upgrades and fixes
  • Great communication from our experienced Help Desk Representatives
  • Quality assurance monitoring

Items supported:

helpContact sales@ipitimi.com for a free assessment and proposal!

 Hardware

Desktop, laptops, peripherals (Keyboard, Mouse, PC Monitor and Docking Stations), Printers (Windows configuration set up, toner replacement and best reasonable.

Software

Current commercial versions plus 2 versions back, unless no longer supported by the software manufacturer/developer.

TeligentIP can provide one or all of the following:

System Software

  • Operating Systems
  • Drivers

Application Software

  • Microsoft Office Suite
  • Office for Mac
  • Adobe Acrobat
  • Open Office

Security Software

  • Norton
  • McAfee
  • AVG
  • MS Security Essentials
  • Avast

Internet Browser

  • Google Chrome
  • Internet Explorer
  • Firefox
  • Safari
  • Opera

Utility Software

  • 7-zip
Operating Systems

Windows, Apple and Ubuntu Operating system, current version plus 2 versions back, unless no longer supported by the software manufacturer/developer.

Mobile Operating Systems

Android, Apple IOS, Blackberry and Windows Operating system, current version plus 2 versions back, unless no longer supported by the software manufacturer/developer.

Out of Scope Hardware, Software and Operating Systems

1. Networking: Cisco, Juniper, HP, Sonic Wall, Checkpoint, FortiGate, Watch Guard
2. Virtualization: VMWare, Citrix, Microsoft, KVMware manufacturer.